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Customer Service

Our Studex partners are of utmost importance to us. To serve you and your customers, we provide first-class marketing, sales and logistics services as well as individual training—all over the world. We offer a wide variety of point-of-sales materials, such as ear piercing stations, counter-top and window displays, posters in various sizes, window decorations, brochures, gift certificates, gift boxes for kids, giveaways or seasonal offers. Ordering through our online store or via fax is simple, easy, and fast. In order for you to provide quality service to your customers, Studex also furnishes all necessary documentation, ranging from release forms to after piercing care instructions.

Our various websites for consumers provide comprehensive information about ear piercing and earrings. They attract thousands of unique visitors each month interested specifically in ear piercing with Studex. We channel all incoming leads and refer them directly to our local partners. Together with our social media activities (e.g. facebook, Twitter, Pinterest, YouTube, etc.), we create a strong demand for our ear piercing products and services among consumers. We even publish customer testimonials on our website which often include the Studex partner’s business name.

Last, but not least, we are the only manufacturer to offer a life-time warranty for our ear piercing systems. We believe in our products and we’re confident you will, too.

Thank you.

At Studex, we strive to provide you with the highest level of support.

Contact us if you have any inquires and questions and we will be happy to help.

By Mail: 521 W. Rosecrans Ave., Gardena, CA 90248 – 1514

By Phone: 310-851-9300

  Toll Free: 800-478-8339 (U.S. Residents Only)

  Fax: 310-851-9400

By Email:




Our minimum order is $50, not including shipping charges
FREE UPS ground shipping on orders of $250 or more otherwise F.O.B. Los Angeles
All orders ship UPS ground unless you request otherwise.  Extra charges could apply
Most orders are shipped the same day if order is received by 12:30 pm EST



All major credit cards accepted
– Payment on delivery (additional charge)
– Net 30 days on approval of credit



If for any reason you are not 100% satisfied with your purchase
within 30 days of receipt, you may return any unused merchandise
that is its original condition and packaging for a refund, credit
or exchange.  After 30 days all returns will be subject to a 25%
restocking charge



All ear piercing instruments have a warranty.
The warranty card is located in the operators’ manual.
Please return, via mail, as soon as possible.



Our office is open 9 am to 8 pm EST, Monday thru Friday
TELEPHONE:  800 478 8339 or 310 851 9300
FAX:  310 851 9400
MAIL: 521 West Rosecrans Ave., Gardena,  CA 90248

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